Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.Participates in analysis and review of operating performance.
#MV TRANSPORTATION DISPATCH PUEBLO CO DRIVERS#
May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.Monitors and completes driver sign-in and sign-out daily.Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.Answer passenger calls collecting all necessary trip information for the permissible time period.Responsible for influencing positive employee morale and quality customer service.Monitors radio, telephones and on-road provision of service for quality.Job Responsibilities: Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance.His/her duties involve daily communication and interaction with drivers and clients.
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